Rakuten Group, Inc., a leading global innovation company, has announced a groundbreaking partnership with OpenAI. It offers to deliver state-of-the-art conversational artificial intelligence (AI) experiences to consumers and businesses worldwide. The collaboration aims to reshape the way people interact with businesses and enhance productivity for merchants. Moreover, setting new standards for the e-commerce landscape.
With a global presence encompassing over 70 services and an impressive 1.7 billion members, Rakuten is known for operating Japan’s largest online shopping mall. Indeed, offering a diverse portfolio of services spanning e-commerce, fintech, digital content, and telecommunications. Meanwhile, OpenAI, an AI research and deployment company, is dedicated to ensuring that artificial general intelligence benefits humanity as a whole.
AI for Businesses and Customer Alike
The Memorandum of Understanding between Rakuten and OpenAI outlines their shared commitment to exploring use cases that harness AI technology to revolutionize customer experiences. In addition to business operations in Japan and across the globe. By leveraging Rakuten’s high-quality data and extensive domain knowledge. The two companies plan to integrate AI services into their existing products and services. Thereby elevating the overall user experience.
As part of this collaboration, OpenAI will provide Rakuten with priority access and support to its advanced APIs (Application Programming Interfaces). Facilitating seamless integration of cutting-edge AI capabilities into Rakuten’s platform. Together, they will actively explore mutually beneficial commercial opportunities. In an effort to unlock the full potential of AI for businesses and consumers alike.
One notable aspect of the partnership involves Rakuten’s plans to integrate Rakuten AI experiences into ChatGPT products. By leveraging OpenAI’s plugin architecture, businesses will gain access to natural language-based AI agents capable of conducting research. Moreover, analyzing data, optimizing inventory and pricing, and automating various business processes. This integration is expected to empower companies to streamline their operations and enhance overall efficiency.
With its diverse ecosystem of services and a vast user base of 100 million members in Japan. Rakuten is in a unique position to leverage OpenAI’s pioneering AI capabilities and bring cutting-edge solutions to the Japanese market.