Marriott to face class action in London over breach of customer data

LONDON (UK) – The world’s largest hotel chain operator Marriott International Inc is facing a class suit in London involving millions of former guests who seek compensation after their personal data was hacked. This is one of the largest data breaches in history.

Technology and media consulting firm Big Revolution founder Martin Bryant is heading the claim for the guests from England and Wales after records of more than 300 million customers, including their passport and credit card details, were hacked between 2014 and 2018.

“I hope this case will raise awareness of the value of our personal data, result in fair compensation … and also serve notice to other data owners that they must hold our data responsibly,” Bryant said.

The lawsuit seeks compensation for loss of personal data and includes guests who had made bookings for one of the former Starwood brand hotels – including Sheraton Hotels & Resorts and St Regis hotels – before Sept. 10, 2018.

The lawsuit is funded by Harbour Litigation and Bryant is represented by Hausfeld law firm.

The Information Commissioner Office said seven million British guests were involved. It had proposed a fine of 99.2 million pounds last year for the data breach.

In 2018, Marriott announced that hackers had accessed its Starwood hotels database and that the FBI had been informed.

“We fell short of what our guests deserve,” Chief Executive Arne Sorenson said at the time.

(Photos syndicated via Reuters)
This story has been edited by BH staff and is published from a syndicated field

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