A committee of MPs referred UK Royal Mail to the business regulator. After accusing the company of failing to fulfill its duty to deliver letters six days a week. And raising the possibility that its management is careless.
The Business, Vitality and Industrial Strategy (BEIS) Committee found that the company had prioritized more lucrative parcels over letters. Stated that the company had “systematically did not ship” the common service duty for letters.
It stated that after the publication of its report into Royal Mail’s actions, it had asked Ofcom. Which has the authority to impose penalties, to launch an enforcement investigation.
The committee also criticized chief executive Simon Thompson, who was summoned back to testify a second time during the course of its investigation. Following a furor among postal workers over the veracity of his initial testimony.
After receiving numerous complaints from employees regarding the issue mentioned, the report accused him of being “not entirely correct”. In the advice, he provided them on using expertise to track down and discipline staff.
The committee stated that UK Royal Mail “denied having any knowledge of the monitoring of postal staff using technology and noted proof of this practice, and of managers disciplining postal staff using such information, was attributable to non-compliance with Royal Mail policy.
The MPs decided that they “didn’t imagine that such widespread errors might occur with out direct or oblique approval of administration” and requested the corporate’s board to evaluate the state of affairs on the grounds of “negligence” in the event that they knew nothing in regards to the practises.